Corona Virus Update

Is using GET: Safe during Coronavirus Restrictions?

GET: is always a safe and quality Platform to use for your food ordering. Most of our procedures are not only implemented during these times but we will always maintain the standards of hygiene and safety and will always train our G:Riders to respect your personal space and privacy.

We take immense pride in ensuring the health and safety of our customers, employees and Restaurant partners. Procedures we follow include:

  • Our employed G:Riders are required to report their health on a daily basis including symptoms of COVID-19 via their dedicated app. If they are reporting any symptoms of COVID-19 they will be required to self-isolate as per government guidelines.
  • During our onboarding and induction processes with our restaurant partners and our G:Riders, we have extensively covered safe practices, such as secure and tamper-proof food packaging, frequent hand washing/hand sanitization, social distancing while handling and delivering orders, and maintaining practical social distancing at all times.

We at GET: are always abreast of health and safety precautions, not only during this unprecedented time and so we can give you assurance that through constant monitoring and support of our employees and a close working relationship with our partners, your safety is made a priority.

What makes GET: Special?

What is GET:?

We are a start-up with a mission to transform the food delivery business by doing it better and more responsibly. See our Founder’s motivations here!

What makes GET: different to any other delivery business?

It’s in the detail and attitude! We have invested heavily to ensure we can deliver farther, better and more reliably using our electric vehicles with heated cargo elements and separate storage facilities to ensure food maintains optimum temperature when it gets to you.

We employ our G: Riders to ensure that they are properly looked after and fully equipped and motivated to provide you with the best service and without orders being cancelled or arriving late, cold or ready for the bin. This is unusual in the delivery business and really does set us apart from the rest.

We also protect the environment with the vehicles and packaging we use and we truly care about and collaborate with our Restaurant Partners.

Want more on what makes GET: Special – ready more about our motto:

What kind of Restaurant Partners work with GET:?

We carefully choose our Independent Restaurant Partners who are typically mid to high-end restaurants with a proud, reputable standing and passion for great food and service. We take pride in building long-term bespoke relationships with our Restaurant Partners to ensure that collectively we share our vision for delivering good food from their kitchens.

When will GET: deliver to my area?

For a short-time we are focusing on specific regions in London so that we can perfect our operations. But very soon we will be expanding and are presently entering into Restaurant Partnerships in other regions throughout London and Beyond!. We will be with you soon!

What times do GET: deliver?

We deliver every day, morning to night but Operating hours can vary between restaurants. You can see each restaurant’s live open / close status within the App and on our Web Platform.

Sounds like GET: has delivery covered but can I just collect my order?

Yes, you can! You will also save on the G: Rider Fee! Simply choose collection before placing your order and we will advise you when your order is ready for collection.

Is GET: really 100% green? Some of my food arrived packed in packages that are not eco-friendly?

Yes, GET: Only travels in EV’s and uses Eco-Friendly bags, wipes and napkins. However some of our Restaurant Partners have not yet adapted and are still using their own packaging to hold and preserve the quality of their food. We are on a mission to educate them and we are doing what we can to help them turn 100% green, too!

Does GET: Charge a delivery fee?

Yes, we call it the G: Rider fee. This may vary depending on the distance we need to travel – we don’t charge the Restaurant a big fee, so thanks to your G:Rider Fee we have employed great people on permanent secure contracts to reliably delivery your great food. GET: United!

Does GET: Charge any other fees?

Only a small contribution to help reduce Carbon Footprints and saving your environment. The other delivery guys (we won’t name them) charge a ‘service charge’ whereas we prefer to apply an ECO Contribution with every penny to be invested in sustainable vehicles, bags and best practices. GET: Sustainable!

Order Process

How do I place an order?

You can Order on the App or using the Web – just need to sign-up and create an account.

Will I get a confirmation notification?

Yes, GET: will send you the following notifications during a smooth Order Flow:

  1. Order Received
  2. Order Acknowledged by the Restaurant with an ETA indication
  3. Order ‘in Prep’
  4. Order Ready to Collect.
  5. G: Rider is on the way
  6. Food Arrived

How Long does it take to deliver?

You can check-out the average ETA for each Restaurant next to their Bio in our App or on www.getfood.co.uk. Once you have placed your order we give you an updated ETA based on real live circumstances that depends on factors such as the food you ordered, how long the Restaurant will need to fulfil the order (usually longer during peak times) and the distance between you and the Restaurant.

How accurate are the ETA's?

We have put a lot of work into the Algorithm and human assumptions to ensure that we communicate ETAs as accurately as possible. It is never a precise science and depends on so many factors, so we have implemented the following ETA communications to manage your expectations:

  1. All our Restaurant Partners have an average ETA range in their Restaurant Bio
  2. When you place an order our Restaurant Partner then communicates a live ETA based on the food you have ordered and how busy they are at the time.

When our G: Rider collects the order the App gives you a final updated ETA based on live traffic information and the distance of travel.

Check the average delivery time
Restaurant Partner communicate ETA
G: Rider gives the final ETA

Which payment methods can I use?

Currently you can use your credit card, debit card, Apple Pay (iOS) and of course, G: Credits to pay! We are currently working on integrating further payment methods.

What are G: Credits?

These are essentially currency that you can use to pay for food and delivery fees on the App. We will issue G: Credits as rewards and as a way of refunding you for items cancelled or not delivered etc.. You can use these G: Credits any time.

How to I use my G: Credits?

You can use you G:Credits by ticking the checkbox “Use your G:Credits with this Order” in the Checkout Screen.

How do I choose a delivery address?

You can choose your address at the checkout, and you can even use the location pin to identify a precise location.

It’s important to ensure your address and delivery instructions are accurate.

You will be asked for your address when you sign-up but can add multiple addresses.

Click on your desire address

How to add / change addresses to my Profile?

You will be asked for your address when you sign-up but can add multiple addresses. Here’s what to do…

  • Go to , “Me”
  • Press “My Addresses”
  • Add a new address
1
Go to ME
2
Click My Addresses
Click ADD ADDRESS

Is there a minimum Order Value?

A minimum order value is £15. Of course, you can order for less than that but you then need to pay the difference so we recommend you to add an extra item instead!

I am in checkout ready to pay but what’s this G: Rider Fee and ECO Contribution that I can see?

G: Rider Fee
This may vary depending on the distance we need to travel – We don’t charge the Restaurant a big fee, so thanks to your G:Rider Fee we are able to employ great people on permanent secure contracts to reliably delivery your great food. GET: United!

ECO Contribution?
It is a small contribution to help reduce Carbon Footprints and saving your environment. The other delivery guys (we won’t name them) charge a ‘service charge’ whereas we prefer to apply an ECO Contribution with every penny to be invested in sustainable vehicles, bags and best practices. GET: Sustainable!

Great, so Order placed but wait…what if I want to cancel or amend my order?

Once you have placed your order please act quick to amend or cancel!
If our Restaurant Partner has accepted and placed your order into ‘Preparation’ then we will be unable to apply credits. If you act fast then we will be able to communicate this to our Restaurant Partner and issue a credit accordingly. You will get a notification confirming cancellation and G: Credits.

What if I don’t want G: Credits instead of a refund?

No problem, get in touch and we will arrange this but bear in mind the bank transaction fees and time to process, urghh..

How do I know if my Order has gone into Preparation before I decide to cancel or amend?

Easy, you will be notified by the App (‘Order in Prep’) and your order will also be able to check the status in the ‘Active Order’ page (we showed this page to you, above). We have also created a traffic light system as a colour coded guide to the status of your order. All this can be found in ‘Active Orders’.

How do I find my Active Orders?

There are two ways to find Active Orders

  1. ‘ME’ – ‘ACTIVE ORDERS’
  2. If you have allowed our ‘Circle Approach’ on your device then when you place an order you will see a circle floating in the App with the Restaurant image you ordered from – that’s a shortcut to your Active Orders.
Click on the generated circle

What’s the GET: Traffic Light system?

This is another GET: creation to assist with the status of your Orders.  On your Active Order tracking page you will see a clock with four colour coded quarters:

  • Red means the Order is accepted but not yet in prep;
  • Yellow means the Order has gone into prep (so cannot be cancelled)
  • Green means you G: Rider is on the way
  • Black means we have completed your delivery / collection

How do I track my G: Rider?

Go to Active Order (as explained above) and choose ‘Track Order’. You may need to refresh the page every so often, but it is a good guide.

Can you leave my order at the door, I do not want contact?

Yes, just choose this option at the checkout.

Slide the switcher to the right

Can I tip the G: Rider and leave Review?

On the App, yes. Around 20 minutes after receiving your order you will receive a push notification and email checking-in to make sure all is well and prompting you to leave a review and / or tip – just follow the link and all will be clear!

If you miss the notification, you can go directly to the specific order under ‘ME’ – ‘ORDER HISTORY’ and leave a review and/or tip.

Still have a Q?

If you haven’t received an answer to your questions you’re more than welcome to read our additional FAQs below or contact our excellent customer support. Just go to your profile by pressing “Me” and press “Customer support” where you can find our contact info.