Coronavirus

Is using GET: Safe during Coronavirus Restrictions?

GET: is always a safe and quality Platform to use for your food ordering.
Most of our procedures are not only implemented during these times but we will always maintain the standards of hygiene and safety and will always train our G:Riders to respect your personal space and privacy.

We take immense pride in ensuring the health and safety of our customers, employees and Restaurant partners.
Procedures we follow include:

  • Our employed G:Riders are required to report their health on a daily basis including symptoms of COVID-19 via their dedicated app. If they are reporting any symptoms of COVID-19 they will be required to self-isolate as per government guidelines.
  • During our onboarding and induction processes with our restaurant partners and our G:Riders, we have extensively covered safe practices, such as secure and tamper-proof food packaging, frequent hand washing/hand sanitization, social distancing while handling and delivering orders, and maintaining practical social distancing at all times.

We at GET: are always abreast of health and safety precautions, not only during this unprecedented time and so we can give you assurance that through constant monitoring and support of our employees and a close working relationship with our partners, your safety is made a priority.

About GET:

Are G: Riders really employed by GET:?

Yes they are! We employ them because it is right to do so for so many reasons.
As all our G:Riders are fully employed by us we pride ourselves in giving them all the benefits associated with full time employment and in giving you and our Restaurant Partners the best possible service.

How to use the GET: Platform

You can order your favourite food from your favourite restaurant once you have signed-up to the GET: Platform either online at getfood.co.uk or by downloading the GET: App, available for either IOS or Android [links].

Using GET:

How does it work?

Once you’ve chosen your food and confirmed your order, your confirmation is sent in real-time directly to the restaurant where it is prepared. Once ready for delivery, our ‘G: G:Riders’ will collect and deliver your order.

What kind of Restaurant Partners do GET: work with GET:?

We carefully choose our Independent Restaurant Partners who are typically mid to high-end restaurants with a proud and reputable standing and a passion for great food and service.
We take pride in building long-term bespoke relationships with our Restaurant Partners to ensure that collectively we share our vision for delivering good food from their kitchens.

Orders on GET: and payments

When can I place my order to be delivered?

Search the GET: Platform for your restaurant or location and it will give you the Operating Hours of our Restaurant Partners.

How will the food be delivered to me?

Your food will be delivered by our G: Riders who will be using one of our zero emission electric mopeds.
Please be ready to receive your food order once our G: Rider arrives. You can track your G: Rider within the app.

What types of payment methods do you accept?

We accept the following methods of payments:

  • American Express
  • Discover and Diners
  • Mastercard
  • Visa
  • Click to Pay
  • Apple Pay
  • Google Pay
  • Microsoft Pay
  • PayPal

Unfortunately, we do not accept cash or cheque payments.

May I leave a tip?

Yes of course you will be notified to rate and tip your G: Rider.
All tips given are directly paid to the your G: Rider.

Is there a minimum spend limit?

£20 is the minimum order spend – if your order comes in lower than £20 you can either order an additional item or buy a GET: Coupon top-up which you can use on your next order.

Can I collect my order?

Yes, you can!
Simply choose collection before placing your order and we will advise you when your order will be ready for collection.

What if I want to cancel my order?

Once you have placed your order, you can of course cancel your order at any time using the GET: Platform before it is delivered or collected, however if our Restaurant Partner has accepted and placed your order into ‘Preparation’ then we will be unable to offer a refund on your order.

How do I know if my Order has gone into Preparation before I decide to cancel?

Easy, we have created a traffic light system **for you to follow on the tracking page of your account on the GET: App.
Traffic Light system**:

  • Red means the Order is accepted but not yet in prep
  • Yellow means the Order is in prep
  • Green means it’s on its way
  • GET: Logo in black means we have completed your delivery / collection

GET: Fees

Delivery Fee

We do not charge our Restaurant Partners as much as other delivery services do, in some cases almost less than 50%.
Therefore in order to fulfil our commitments to our G:Riders we do need to apply a small delivery fee depending on the range we need to travel to get to you.

Eco-Friendly Contribution

This is a tiny fee added to each Order so that we can sustain the significant costs of being an environmentally conscious business entity.
It really does cost millions for us to use electric vehicles, sustainable packaging and to supply tamper proof stickers to ensure the quality and safety of your food.

GET: Coverage

When will GET: be in my area?

We will be expanding throughout London in 2021.
We will be updating our customers on our website and app, so watch out for some exciting news!

Have a problem with your Order?

Something is not right with my order, what should I do?
If you notice that your order is not quite right, please contact GET: on ** and will endeavour to rectify the issue for you.

My order is late

We aim to deliver your order within 5 minutes of the ETA displayed on the GET: Platform However, there are times where certain circumstances are beyond our control such as traffic delays and road closures that may mean a slight delay in receiving your order.
Your G: Rider can be tracked within the GET: app and should you feel the delay is significant then please contact.

What if I’m not around when my G: Rider arrives?

Your G: Rider will attempt to contact you by phone should there be no answer at your door. Our G: Hub (Admin Office) will also try and contact you by phone or email.
If after 5 minutes we cannot make contact with you we will unfortunately need to cancel the Order and dispose of the food in this case we would not be able to process a refund so please ensure that you will be present when our Rider arrives with your order to prevent this from happening.

What if I have an allergy?

If you have an allergy, please do note the allergens contained in the food items you order.
Each food item has been provided with a description and identifies the common allergens.0
You can also let our Restaurant Partner know when you are placing your order with them by making additional comments during the ordering process on the GET: Platform

Food Safety

Alleged food poisoning or allergic reaction

If you feel that you are showing symptoms of any allergic reaction or you feel that you may have symptoms of food poisoning please follow the guidelines on the Food Standards Agency website (https://www.food.gov.uk/contactconsumersreport-problem) and seek immediate medical help. In order for us to investigate the allegation further please contact us direct on ** where we will have our dedicated relationship manager contact you to investigate further.

What if I have an allergy?

If you have an allergy, please do note the allergens contained in the food items you order.
Each food item has been provided with a description and identifies the common allergens.
You can also let our Restaurant Partner know when you are placing your order with them by making additional comments during the ordering process on the GET: Platform

How is food packaged?

Your food will be carefully packaged and sealed using tamper proof stickers we supply to our Restaurant Partners and will be delivered in our heated bags to sustain its quality The packaging used will be recyclable and sourced from sustainable suppliers. Even the ink in our packaging is compostable!

Complaints

I found a foreign object in my food

In the highly unlikely event that you find a foreign object in your food, please contact GET: at ** stating your:

  • Full name
  • Contact details
  • GET: order number
  • Description of the item and clear photographs of the foreign object found

We will investigate the complaint fully and get back to you.

My rider was not professional

Should you feel that our Rider was unprofessional in way, please contact us at ** and provide us with:

  • Details of your order number
  • Description of our rider as accurate as possible
  • Time and location of the incident
  • A short description of what happened

We will investigate the complaint fully and get back to you.

Additional Q’s

How do I place an order with GET:?

Visit www.getfood.co.uk
Download the GET: Food app at either Google Play Store or App Store

How do I re-order food that I’ve ordered before?

From PC: Click on top right where your name appears and then navigate to My Completed Orders. Find the order you are looking for and click the ORDER AGAIN button.
From APP: From bottom menu choose Me. Then Scroll to Completed Orders. Find the order you would like to repeat and click the Show arrow. Then by clicking the Order Again button you can re-order exactly the same Order.

How do I change my password?

From PC: Click on top right where your name appears and then navigate to Account Settings.
From APP: From bottom menu choose Me. Then scroll down to Account Settings.

How do I change my account details?

From PC: Click on top right where your name appears and then navigate to Edit Profile.
From APP: From bottom menu choose Me. Here you can manage your settings like account settings, payment methods and further settings.

I can’t sign into my account, what shall I do?

If you have difficulties to sing into your account please contact us at **[email protected] and we will help you. Please note your registered email address.

Updating my saved places

From PC: Click on top right where your name appears and then navigate to My Addresses. In this section you can Add a new address, remove an existing address or edit an existing address.
From APP: From bottom menu choose Me. Then scroll down to My Addresses. In this screen you can Add a new address, remove an existing address or edit an existing address.

How do I view my receipts?

You receive all receipts directly to your registered email. In case you need a receipt for an order which you placed before please contact us at** [email protected] referring the order ID. You can find your order ID under Financial Information.